YOTOY Elf tree house contains luminous parts and assembled building blocks

Thanks for shopping with Yotoy. To keep track of your order, contact Yotoy (support@yotoy.com) so we can provide you with the order's tracking number.

Order Processing Time

• It is the time elapsed between when the customer places the order and when the seller hands the order over to the delivery service.
• Most products are shipped from our US warehouse, while a few are shipped from our warehouse in China.
• Warehouse operates during standard business hours from Monday to Friday, excluding holidays.
• Orders made on the weekends might experience delays.
• During the peak season (October to December), there may be delays in shipping. We recommend placing your order in advance.

Shipping Cost & Transit Time

• Destination country: United States
• US Warehouse Processing Time: Within 48h
• China Warehouse Processing Time: Whith 72H
• Non-delivery Areas: U.S. Virgin Islands, Alaska, Hawaii, Guam, Puerto Rico2 PM , Armed Forces of the Americas, Armed Forces of Europe, Armed Forces of the Pacific( If you are trying to ship to a US territory or PO Box, the order will not be able to be processed.)
• Total Delivery Time = Processing Time + Shipping Time (depending on your location)
• Ships Monday through Friday, weekends off.
• Orders placed after 2 PM(Los Angeles time) will be shipped the next day.
• Shipping Time:

Tracking

• You will receive an email when your order has been shipped. A tracking number will be provided.
• This may take longer during events or holidays.
• Tracking information may take 48 to 72 hours to update.
• If you cannot track your package normally, please contact us and we will resolve this issue within 48 hours.
• Tracking website: https://m.17track.net/en/

Delivery Time Exceeded

If your order is delayed, please contact us via email support@yotoy.com, we will check the situation with the transportation company in time. Thanks for your understanding and support.

Order Cancellations

• Order has not been shipped, Within 10H after payment, Cancel Free.
• Order has not been shipped, More than 10H after payment, a 15% handling fee will be charged.
• Once the order has been shipped, it cannot be canceled.

About Tax

• It will be your responsibility to pay duties & taxes if and when asked to by your local authorities.
• These duties & taxes are beyond our control as they are set by the Customs Authority of the destination country/location.
• Normally, if your order price is under the threshold of import taxes, you may not be charged regarding the country’s customs policies.
• Please do not hesitate to contact us if you need help!